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Order Inquiries

Where can I find my tracking number?

If you did not yet receive your tracking number by e-mail, you can use our Order Lookup to check on the status of your order.  If you have any questions, let us know!

My order hasn’t shipped yet.  Where is it?

Our normal processing times are as follows:
NEW DESIGNS: 1-2 weeks
All other designs: 1-2 days

 If you have been waiting longer than this, e-mail us right away so we can investigate your order and make sure nothing went wrong!  (Please note that these shipping times may be delayed by an additional 2-3 business days during large sales and holidays)

My order says it has delivered but I have not received it.

Uh oh, sounds like sly fox might have swiped your package.  Send us an e-mail and we will do everything we can to help!

Why hasn't my tracking updated?

U.S. customers- If your tracking has not updated in 3 days, contact us right away.  From time to time, a package will slip through the cracks with one of our carriers, and we will either find your package or ship you a new one right away.

International customers- It is common for tracking to stop updating for several days with international delivery.  If you have been waiting longer than the time frame specified when you placed your order, contact us right away so we can investigate further.


Returns & Exchanges 

How do I exchange an item? 

U.S. customers- Contact Us with your oder number and our customer service team will send you a return label. Just print out our Return/Exchange Form and package it up with the items you wanted to exchange. We'll do the rest!

International customers- All you have to do is print our Return/Exchange Form and mail it back to us with the items you wanted to exchange. We'll take care of everything else!

How long does it take for an exchange to be completed?

Each return and exchange is processed by hand. On average, your new package will be shipped out within 48 hours of receiving your exchange. If you need your exchange rushed, contact us and let us know so we can take care of you!

I see that you have received my exchange, why have I not gotten my new shirt yet?

On average, exchanges take 48 hours to process. During busy times, however, they can take as long as 5-7 business days. If you need your exchange rushed, contact us and let us know!



I was sent the wrong shirt. Can you help?

We definitely can! Contact us with your order number, the item(s) you were missing and what you received instead, and we will take care of it right away.

I received someone else’s order. What do I do now?

Send us a message with information on the order you received, and we will take care of the rest!

I only got part of my order.

Send us a message with the part of your order that was missing and we will get it shipped out to you post haste.

I ordered an Ultra Slim but you sent a Junior’s!

Our Ultra Slim tee is a junior’s cut. If that is not what you intended to order, just print our return/exchange form and mail it back to us with the item(s) you want to exchange!


Convention Questions

Are you coming to a convention in my area soon?

Here is our current Convention Schedule We hope to see you soon.

Are you bringing my favorite shirt/product to conventions?

Unfortunately, we switch out some of the designs we send to conventions every week, so we can’t make any promises. You’ll just have to wait and see when you stop by the booth!

I placed an order at a convention. When will it ship?

On average, convention orders ship out 2-3 days after the end of the show. If you have not yet received a shipping confirmation, send us a message and we will look into your order!


Website Questions

Help, I can't get the turtle to stop loading!

Well, that’s not good! Send us a message right away so we can have our team investigate the issue. If you need help placing an order, our customer service team will be happy to assist!

How do I find your tanks/hoodies/kid sizes?

If you visit our product collection, you can use the filter menu on the top left to view only the products available in the styles you want. If you need assistance placing your order, send a message to let us know!


International Customer Questions

Do you ship internationally?

We currently ship to over 50 countries! If you don’t see your country when checking out, send us a message and we will let you know if it is possible to add it.

How long will my order take to arrive?

Shipping time varies by country. Most international packages arrive 3-4 weeks after they are shipped. If you selected expedited shipping, your package should arrive in 4-5 business days from the time that it is shipped.

The tracking has not changed from the same location in over a week. Where is it?

International tracking is sometimes delayed in updating. If you do not receive your package within the time listed when you checked out, send us a message and we will look into it for you!

Will I need to pay duties and taxes?

You may be required to pay duties and taxes depending on the laws of your country of residence.


General Questions

Can I use one of your designs for my blog/video/avatar/wallpaper?

You can use our designs for personal use only as long as you link back to TeeTurtle!

Will you ever make anything other than t-shirts?

We are always coming out with new types of products! We already have plushies, slippers, socks, underwear! If you would like to see something new, send us a message and we’ll pass it along to our design team."