Where can I find my tracking number?
If you did not yet receive your tracking number by email, you can use our Order Lookup to view the tracking number and status of your order.
When will you ship my order?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
Orders not containing New Designs: 1-2 days
Orders containing New Designs: 5-7 days
Delivery times vary depending on your location and selected delivery method.
Why hasn’t my tracking updated?
If it’s been over 3 days since your tracking status changed, fill out our Contact Us Form and include your order number.
When shipping internationally, it’s common for tracking to stop updating for several days. If your expected order date has passed, please let us know on our Contact Us Form.
My order status says “delivered” but I have not received it.
Fill out our Contact Us Form with your order number, and we’ll look into it for you.
There’s something wrong with my order.
Fill out our Contact Us Form with your order number.
Returns & Exchanges
How do I return/exchange an item?
Find your order on your account page. Expand it to view the details, then click on the Return/Refund button. If you don't have an account with us, you can use our Order Lookup tool to find your order and initiate a return from there.
Print out and complete a Return/Exchange Form and mail it back to us in a package with the items you wanted to exchange. We'll take care of everything else!
How long does it take for a return/exchange to be completed?
We typically process returns/exchanges within 48 hours upon receiving your package.
Some products are final sale, including Mystery Grab Bags and Gift Bundles. Sorry, but we can't accept returns or exchanges for final sale products or the items in them.
Why isn’t this product available to ship to my country?
Due to our licensing agreements, some of our licensed products are limited to select countries.
Do you ship internationally?
We currently ship to over 50 countries! If you cannot select your country when checking out, fill out our Contact Us Form and we will let you know if we are able to ship to your address.
How long will my order take to arrive?
Shipping times vary depending on your country of residence and the shipping method you select.
Will I need to pay duties and taxes?
You may be required to pay duties and taxes depending on the laws of your country of residence.
Will there be a TeeTurtle booth at a convention in my area?
We hope so! Check out our Convention Schedule to see all upcoming conventions we plan to attend.
I placed an order at a convention. When will it ship?
Convention orders ship out around one week after the end of the show. If you have not yet received a shipping confirmation email, fill out our Contact Us Form and we will look into your order!